While there are no universal solutions to most problems, we at Cross+Forge utilize a time-tested five-step process to capitalize on opportunities for improvement. See these steps below.

STEP ONE: Assess the current state, clarify the desired state.Understand position and direction. Select key performance indicators and outcomes to determine how success is measured.STEP TWO: Identify the gaps.Using principles like root cause analysis, establish lead and lag indicators to form a hypothesis and prognosis.STEP THREE: Set strategic goals and implement action items.Focus on high-impact, time-bound initiatives. Assign ownership and accountability measures.STEP FOUR: Measure the results.Analyze the change in key metrics and cross-functional observations to determine project effectiveness and calculate an estimated ROI.STEP FIVE: Sustain.Repeat the process as necessary, driving more deeply into specific performance objectives and striving for continuous improvement.
Previous
Next

Book Now


Learn More